{"xsrfToken":"8e3599b431d932d9c1f1d639bb93b69353871bba_lout","branding":{"id":"3","key":"fc","name":"FlockBase","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#02a0ad","headerLinkHoverBGColor":"#02a0ad","headerBadgeColor":"#02a0ad"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bd1b0107-b542-4ea8-968b-7da9674a21ca/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA5MDM2NC04OTViLTQ3MTQtYWU2ZC0xZGQ5Y2E5ZTBlZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkMWIwMTA3LWI1NDItNGVhOC05NjhiLTdkYTk2NzRhMjFjYSI6WyJyZWFkIl19LCJleHAiOjE3Mzk2MTgwOTEsIm5iZiI6MTczOTYxNzQ5MX0.X6RkBQzK6B2sqeiHLJWT2TeSeAr8FP0GOZNdLX2-lIg&client=06090364-895b-4714-ae6d-1dd9ca9e0eee&mode=fit","logoId":"bd1b0107-b542-4ea8-968b-7da9674a21ca","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FlockBase Help Center | (877) 883-5625","sharedPortalName":"FlockBase Help Center","userInitialAnnouncementMessageWiki":"<p>Phone Support Hours: 9 AM - 5:30 PM CST</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FlockBase Help Center | (877) 883-5625","sharedPortalName":"FlockBase Help Center","announcementMessage":"Phone Support Hours: 9 AM - 5:30 PM CST","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#01b3c0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"fc","projectId":10006,"serviceDeskId":3,"name":"FlockBase","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"31","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"27","name":"Subscription and Billing Questions","descriptionHtml":"","callToAction":"Subscription and Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"33","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[8],"key":""},{"id":"26","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[26,27,29,31,33]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4c6caf4c-578a-3d9f-87fb-95c5d631b979","appLinkName":"System Confluence","appLinkUrl":"https://flockbase.atlassian.net/wiki","spaceKey":"FLOCKBASE","spaceName":"FlockBase","spaceUrl":"https://flockbase.atlassian.net/wiki/spaces/FLOCKBASE","isServer":false},"labels":[],"projectKey":"FC","serviceDeskId":3,"kbLinkDomainURLs":["https://flockbase.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA5MDM2NC04OTViLTQ3MTQtYWU2ZC0xZGQ5Y2E5ZTBlZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzk2MTg2OTEsIm5iZiI6MTczOTYxNzQ5MX0.RwOmBzoUw-wtpmEwiiNSjrHAxKnXY8W7Ji2WGm0syVc","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"06090364-895b-4714-ae6d-1dd9ca9e0eee","tokenDurationInMins":20}},"reqCreate":{"id":31,"projectId":10006,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10476,"iconUrl":"https://flockbase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10151","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"FlockBase Cloud","selected":true,"children":[]},{"value":"10107","label":"Membership (Desktop)","selected":false,"children":[]},{"value":"10108","label":"Accounting (Desktop)","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/31","calendarParams":{"firstDay":0,"date":"2025-02-15T05:04:51-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4c6caf4c-578a-3d9f-87fb-95c5d631b979","appLinkName":"System Confluence","appLinkUrl":"https://flockbase.atlassian.net/wiki","spaceKey":"FLOCKBASE","spaceName":"FlockBase","spaceUrl":"https://flockbase.atlassian.net/wiki/spaces/FLOCKBASE","isServer":false},"labels":[],"projectKey":"FC","serviceDeskId":3,"kbLinkDomainURLs":["https://flockbase.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA5MDM2NC04OTViLTQ3MTQtYWU2ZC0xZGQ5Y2E5ZTBlZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzk2MTg2OTEsIm5iZiI6MTczOTYxNzQ5MX0.RwOmBzoUw-wtpmEwiiNSjrHAxKnXY8W7Ji2WGm0syVc","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"06090364-895b-4714-ae6d-1dd9ca9e0eee","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=flockbase","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8e3599b431d932d9c1f1d639bb93b69353871bba_lout","baseUrl":"https://flockbase.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://flockbase.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"06090364-895b-4714-ae6d-1dd9ca9e0eee","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"96eb58b07b204e40bc960481d960409a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}